Join Pikl
We’re an award-winning Insurtech on a mission to provide products which help enable the sharing economy. We’re often on the lookout for talented people to join us on our journey.
We believe when people have the confidence to share their assets, the world is a better place with more human connection and less waste. This opens a world of possibilities for the way we live, now and in the future.
That’s why Pikl was founded – to safely connect people, places and possessions where the possibilities can be found and reward can be shared.
Do you feel you have Pikl Potential? Current vacancies include:
Our values
Our values are born from our staff, with people at the centre of everything we do. We strive to create the best possible work environment with values that resonate both internally and with our customers.
Foremost, we’re a family at Pikl where we nurture, foster and grow so we all can find reward in Pikl’s success.
Anything’s possible
A strong sense of purpose and self-belief will help you and Pikl grow
Respectfulness
Putting yourself in others shoes goes a long way
Think big
Bringing creativity, solutions, positivity and saying ‘Yes’ is encouraged actively
Fearlessness
Finding courage, not feeling afraid to fail helps us create solutions for our customers
Community
There’s a real sense of belonging with lots of joy, excitement and a whole load of fun. We’re on a journey and we’re smiling throughout the ride
Trust
We create an environment to allow vulnerability-based trust, being open and allowing others to be open whilst being true to yourself
Our staff love us
We believe a positive and supportive workplace culture is the foundation for success.
I love being surrounded by likeminded people who are open to new ideas and have shared goals
Helen Brookes, Head of Pricing
Pikl is both forward-thinking and passionate about making a difference. It’s a great place to work
Rebecca Stevens, Senior Advice Centre Expert
At Pikl, I thrive in our innovation-driven, inclusive, and supportive community
Martin Page, Senior Software Developer
Current Vacancies
Advice Centre Manager
Location: Norwich (On-site)
Full-time (35 hours)
Salary: £32-36k D.O.E
25 days holiday + BH
About the role
Following our initial success in the property market, we are scaling operations and growing to meet our customer demand and expand to new markets. We are looking for an experienced insurance professional and customer focused individual to join our dynamic and friendly advice centre.
About you
- Previous experience in leading and developing a team.
- People-focused leader who thrives on mentoring and nurturing talent.
- A self-starter with the ability to see what needs to be done and plan workload accordingly.
- Ability to develop and sustain relationships with internal and external parties.
- Excellent communication skills and an intuitive problem solver.
- Desirable but not essential – previous experience within the Insurance industry in either a sale, customer service or claims role.
You will:
As Advice Centre Manager you will be responsible for leading and supporting our team of Advice Centre Experts, fostering a positive, supportive and productive work environment. You will oversee the daily
operations of the Advice Centre, ensuring the highest level of customer service, and driving operational efficiency.
How to apply:
Please email us at careers@pikl.com with your CV and a bit about yourself.
If you’re excited by the role and our values, but feel you don’t tick every box, we still encourage you to get in touch.
Early applications are encouraged.
Closing date: Ongoing.
Full job descriptionPricing Analyst
Location: Norwich (Hybrid)
Full-time (35 hours)
Salary: £40-£50k D.O.E
28 days holiday + BH
About the role
Following our continued success and expansion, we are seeking a commercially minded and data-driven Pricing Analyst to join our dynamic Pricing and Underwriting team, contributing to innovative pricing strategies and collaborating across teams to optimise profitability in a fast-evolving market.
About you
- Understanding of Pricing and Underwriting principles and key performance indicators
- A background in Commercial Property / Casualty or Personal Lines Travel insurance is highly advantageous
- A high level of problem solving, especially where data is scant or directly relevant data is not available
- Strong numeric competency and strong analytical background
- Good communication skills, both written and verbal, with the ability to explain technical data to non-technical audience
- Extensive knowledge of Excel and good knowledge of SAS/SQL would be advantageous
- Experience with Radar/Emblem and R/Python are all desirable
- Experience of machine learning techniques e.g., GBMs, Elastic Net Regression or Random Forests in Python or R would be highly advantageous
You will:
Join our Pricing and Underwriting team to be primarily focused on B2B Pricing, pricing new and innovative products, conduct in-depth data analysis for commercial case pricing models, collaborate with underwriters and brokers to assess risk factors and develop pricing strategies, prepare comprehensive reports to communicate findings, monitor market trends, collaborate with Partnerships, Product and Underwriting teams.
How to apply:
Please email us at careers@pikl.com with your CV and a bit about yourself.
If you’re excited by the role and our values, but feel you don’t tick every box, we still encourage you to get in touch.
Early applications are encouraged.
Closing date: Ongoing.
Full job descriptionData & Accounts Analyst
Location: Norwich (On-site)
Full-time (35 hours)
Salary: £30-35k D.O.E
25 days holiday + BH
About the role
Following our continued success and expansion, we are seeking a meticulous and detail-oriented Data & Accounts Analyst to join our dynamic team, contributing to accurate financial reporting, data-driven decision-making, and operational efficiency.
About you
- Process and reconcile insurance-related financial transactions, including client premium payments and insurer settlements.
- Collaborate with brokers and underwriters to resolve discrepancies in premiums, claims, and commissions.
- Assist in preparing monthly bordereaux reports for insurers and other financial reports for management.
- Conduct data validation and analysis to ensure accuracy in reporting and billing.
- Assist in the creation and design of a new reporting suite for the Pikl business including automated data feeds and working with the business on design.
- Optimising processes for data management and reporting for the Pikl business.
- Explore the use of AI in future reporting and the latest reporting software / tools used in the industry.
- Ad hoc data analysis to support the business.
You will:
Join our Finance and Data team where you will leverage your proven experience as an Accounts or Data Analyst to deliver accurate financial insights using Xero, advanced Excel and Power BI.
You will be passionate about data and problem solving. A background in insurance, an understanding of accounting principles and financial reporting, and familiarity with SQL and Python would be advantageous.
How to apply:
Please email us at careers@pikl.com with your CV and a bit about yourself.
If you’re excited by the role and our values, but feel you don’t tick every box, we still encourage you to get in touch.
Early applications are encouraged.
Closing date: Ongoing.
Full job descriptionPartnerships Manager
Location: Norwich (Hybrid)
Full-time (35 hours)
Salary: £55-65k D.O.E
28 days holiday + BH
About the role
Following our continued success and expansion, we are seeking a commercially minded and relationship-focused Partnerships Manager to contribute to successful partner integrations, create innovative partnership opportunities, and drive long-term success.
About you
- Proven experience in the holiday letting or vacation rental market, ideally in a client-facing or partnership management role
- Strong relationship management skills with the ability to build trust and rapport with diverse stakeholders
- Excellent organisational and project management abilities to manage multiple partners and priorities simultaneously
- Commercial acumen with the ability to identify upselling opportunities and contribute to revenue growth
- Strong communication and negotiation skills, both written and verbal
- Familiarity with digital platforms, APIs, and operational workflows is desirable but not essential
- Self-motivated and proactive with a results-oriented mindset
An understanding of the insurance industry is beneficial but not required
You will:
Lead the onboarding process for new partners, along with working on the retention, and upselling of our bespoke insurance solutions.
You’ll ensure seamless partner integrations by collaborating with internal teams, nurture strong, long-term relationships as the primary point of contact, and identify opportunities to drive revenue growth.
Working with the Head of Partnerships, you’ll leverage data insights to inform strategic improvements.
How to apply:
Please email us at careers@pikl.com with your CV and a bit about yourself.
If you’re excited by the role and our values, but feel you don’t tick every box, we still encourage you to get in touch.
Early applications are encouraged.
Closing date: Ongoing.
Full job descriptionFinancial Controller
Location: Norwich (On-site)
Full-time (35 hours)
Salary: £60-70k D.O.E
28 days holiday + BH
About the role
We are seeking an experienced and analytical Financial Controller to join our dynamic Finance team, driving robust financial management, reporting, and expense planning while supporting investment strategy and building strong cross-functional relationships.
About you
- You will be a fully qualified Accountant or have at least five years proven experience in a Financial Controller role or similar
- You will have experience with Xero accounting software, have advanced Excel skills and excellent presentation skills
- You must have the ability to turn complex information into simple key messages for your non finance customers
- You must have strong relationship management skills with ability to flex your style to the customer
- You must have excellent attention to detail and analytical skills
- You must have the experience and motivation to lead and develop a small team
- You must have the ability to work independently and as part of a team, with strong communication skills
- You will have a passion for problem solving and driving continuous improvement
- You will be able to deal with ambiguity and changing priorities in a busy work environment
- An insurance background would be desirable but not essential
You will:
Join our finance team to support and drive the growth of Pikl. The ideal candidate will be responsible for financial management and control, expense and group planning, processing financial data, financial, regulatory and business reporting activities, supporting the investment strategy and governance of a contracts / data room.
This role requires management of a small team, a strong accounting background, analytical skills, proficiency in data & accounting software, and the ability to build solid relationships with cross-functional teams and external partners.
How to apply:
Please email us at careers@pikl.com with your CV and a bit about yourself.
If you’re excited by the role and our values, but feel you don’t tick every box, we still encourage you to get in touch.
Early applications are encouraged.
Closing date: Ongoing.
Full job descriptionAdvice Centre Expert
Location: Norwich (On-site)
Full-time (35 hours)
Salary: £22-26k D.O.E
25 days holiday + BH
About the role
We are seeking a customer-focused and knowledgeable Advice Centre Expert to join our dynamic Operations team, engaging with customers across multiple channels to deliver regulated, non-advised insurance support and effectively resolve complex cases.
About you
- You will have previous experience of working in a customer facing role
- A strong team player who can also manage their own time
- Experience of handling customers both on the phone and online
- Ability to ‘think on your feet’
- Experience of working within a busy environment
- First-rate communication skills
- Excellent attention to detail
- An intuitive problem solver
- Flexibility and the ability to cope with rapid change
- Initiative, drive and enthusiasm
- Experience within the Insurance industry in either a sale, customer service or claims role, preferably in Home Insurance (Desirable not essential)
- Experience of working in an FCA regulated role, which involves strict rules around the sale and servicing of insurance products (Desirable not essential)
You will:
As an Advice Centre Expert you are responsible for interacting with our customers and assisting them with their insurance needs.
You will interact through various channels, which includes distribution of products via the direct website and via price comparison websites, as well as over the phone.
You will provide our customers with a non-advised level of regulated service, and deal with complex situations which customers may face regarding their traditional and sharing economy needs.
How to apply:
Please email us at careers@pikl.com with your CV and a bit about yourself.
If you’re excited by the role and our values, but feel you don’t tick every box, we still encourage you to get in touch.
Early applications are encouraged.
Closing date: Ongoing.
Full job descriptionProduct Manager
Location: Norwich (On-site)
Full-time (35 hours)
Salary: £45-60k D.O.E
28 days holiday + BH
About the role
We are seeking an innovative and customer-centred Product Manager to join our dynamic Product team, identifying customer needs, defining business requirements, and driving the digital roadmap to deliver commercial value.
About you
- Proven experience in digital product management overseeing all elements of the lifecycle
- Excellent analytical skills and the ability to translate data insights into actionable product recommendations
- Experience using agile methodologies in product development
- Exceptional communication and collaboration skills to work effectively with cross-functional teams
- Strong stakeholder management experience at all levels of the business
- Experience working directly with designers and developers
- Ability to conduct customer and market research
- Good understanding of testing procedures and experience managing user acceptance testing
- Knowledge of UK insurance products and market (desirable)
- Good understanding of FCA and GDPR requirements (desirable)
- Experience working within a start-up environment (desirable)
You will:
You will be responsible for identifying the customer need and the larger business objective that a new product or new feature needs to fulfil. You will work with the business to define their requirements and clearly document them to enable review. You will collaborate with the product owner to ensure requirements are well defined and that the user stories created for the technology team meet the needs identified.
You will lead the day-to-day activities of the product team to deliver the digital product roadmap whilst responding to and prioritising maintenance requests for existing systems. You will ensure the product team make decisions based on good outcomes for customers and driving commercial value for the wider business.
How to apply:
Please email us at careers@pikl.com with your CV and a bit about yourself.
If you’re excited by the role and our values, but feel you don’t tick every box, we still encourage you to get in touch.
Early applications are encouraged.
Closing date: Ongoing.
Full job descriptionProduct Owner
Location: Norwich (On-site)
Full-time (35 hours)
Salary: £35-48k D.O.E
25 days holiday + BH
About the role
We are seeking a proactive and collaborative Product Owner to join our dynamic Product team, shaping and delivering product enhancements by translating business requirements into clear technical outcomes and ensuring transparent delivery.
About you
- Experience working in a similar role
- Understanding of change methodology, especially Agile
- Strong experience working closely with software engineering teams and designers
- The ability to cope with rapid change and work under own initiative
- Highly organised and able to meet challenging deadlines
- Experience of effective stakeholder engagement and management
- Excellent written and verbal communication skills
- Experience with modern digital product management software such as Jira
- Proven track record of journey performance analysis and optimisation
- Customer driven, keeping customer at the heart of all you do
- Knowledge of UK insurance products and market (desirable)
- Good understanding of FCA and GDPR requirements (desirable)
- Experience working within a start-up environment (desirable)
- Experience in editing WordPress websites (desirable)
You will:
You will play a key role in owning, shaping and delivering product enhancements and new digital products. Collaborating closely with engineering teams, designers, business stakeholders, and potentially external third parties to understand requirements and co-ordinate the delivery of enhancements and new solutions. You will continuously review the business needs, refine the delivery priorities, outline deliverables, and identify opportunities and risks.
You will be the key link between the product team and the technology team to ensure that the business requirements are clearly translated into technical requirements. You will also be responsible for ensuring that there is transparency on the progress of delivery and coordinating testing with the wider business as required.
How to apply:
Please email us at careers@pikl.com with your CV and a bit about yourself.
If you’re excited by the role and our values, but feel you don’t tick every box, we still encourage you to get in touch.
Early applications are encouraged.
Closing date: Ongoing.
Full job description
