Make a claim as a Pikl customer
Making a claim can sometimes be a daunting process. If you’re confused or just want to understand more about making a claim through Pikl Insurance, we’ve covered everything you need to know.
Use our handy interactive tool to find out how to make a claim
How you make a claim as a Pikl customer depends on which insurer covers your policy and what you wish to claim for. Try our interactive tool below to find out how to make a claim through Pikl and who to contact. Alternatively, keep on reading for our Frequently Asked Questions (FAQs).
Frequently Asked Questions (FAQs)
Where can I find out more about what is covered?
Details of what is covered can be found in your policy wording and insurance product information document (IPID). If you have any specific queries about cover that are not answered there, you can contact our customer services team who would be happy to help.
How quickly do I need to make a claim when something happens?
When an incident arises you should contact your insurer as soon as reasonably possible. If the claim concerns a life threatening situation or criminal activity, make sure that you are safe and have contacted the relevant emergency services first when relevant.
How quickly are claims processed?
There is no set time for processing a claim as each situation is different. More significant claims such as an incident that requires a home to be rebuilt completely may take significantly longer than more straightforward issues such as fixing a window. Issues that could potentially affect claims processing times include:
- Repair contractor availability.
- How complex the claim is.
- Disputes over aspects of a claim.
- Issues that may require further investigation.
- The extent of repairs or compensation sought.
If you have any concerns about how long a claim may take to complete, speak to the claims team handling this.
What happens if I make a claim as a Pikl customer and then transfer my cover to a new company?
Claims made as a Pikl customer will continue to be processed until the claim is settled regardless of which insurer the policyholder is currently with, as long as the claim was made within the cover dates set out in the policy.
How do claims affect my future premium?
A claim against your policy could potentially affect future premiums, especially if you previously got a discount for not having a prior claims history. It’s important to note however that your claims history is not the only factor that goes into determining your insurance premium. Other factors such as the property itself, location, total claims history for all customers, and inflation are just a handful of potential areas that could have an impact on the price you pay.
I need more help. How can I get in touch?
Please contact our customer services team who would be happy to help.
